Frequently Asked Questions
All Your Questions, Answered!
❓ General Questions
What is KhanSole?
KhanSole is a premium footwear brand specializing in Peshawari Chappals, including Kaptaan Chappal, Smart Zalmi Chappal, and Classic Peshawari Chappal. We offer high-quality handcrafted footwear with a touch of tradition and elegance.
Where is KhanSole based?
KhanSole operates from Pakistan, offering high-quality chappals with nationwide delivery.
Do you have a physical store?
No, we are an online-only store, ensuring convenience and affordability for our customers.
How do I place an order?
“You can place an order directly through our website by selecting your desired chappal, choosing the right size, and proceeding to checkout. Alternatively, you can also place your order via WhatsApp .”
🛍️ Product & Sizing
What sizes do you offer?
“We offer sizes 7 to 13 (Pakistan/EU size: 40, 41, 42, 43, 44, 45, 46), and customizable sizes are available on demand for sizes above 13. Please check our size guide before ordering.”
How do I know my correct size?
Refer to our Size Chart for accurate measurements. If you are unsure, contact our support team for guidance.
What materials are used in your chappals?
Our chappals are made from premium leather, durable soles, and handcrafted stitching, ensuring comfort and long-lasting wear.
💰 Pricing & Payments
What are the retail prices of your chappals?
- Kaptaan Chappal: PKR 6,999
- Smart Zalmi Chappal: PKR 5,999
- Classic Peshawari Chappal: PKR 5,499
What payment methods do you accept?
- We offer the following payment methods for orders within Pakistan:
- Cash on Delivery (COD)
- Easypaisa
- JazzCash
- Bank Transfer
Are there any hidden charges?
No, the final price includes only the chappal cost.
🚚 Shipping & Delivery
Where do you deliver?
We deliver all across Pakistan.
How long does delivery take?
Delivery takes 3 to 5 working days depending on your location.
What are the delivery charges?
Free delivery
Can I track my order?
Yes! Once your order is dispatched, we will send you a tracking number via SMS or WhatsApp.
🔄 Returns & Exchanges
What if I receive the wrong size or a defective item?
We offer size exchanges and replacements for damaged or incorrect products. Contact us within 48 hours of receiving your order.
What are the conditions for exchange?
- The product must be unused and in original packaging.
- Exchanges are available within 7 days of delivery.
- The customer covers the return shipping cost.
Do you offer refunds?
We do not offer refunds, but you can exchange your product if it meets the return conditions.
📞 Contact & Support
How can I contact KhanSole?
- WhatsApp: +923188928393
- Email: khansoleofficial@gmail.com
- Instagram & Facebook: @KhanSole
What are your customer service hours?
Our support team is available from 10 AM to 8 PM (Monday to Saturday).